Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: March 15, 2025

1. Information We Collect

When you use our financial statement analysis services, we collect information that helps us provide better, more personalised experiences. Here's what we gather and why it's necessary for our services.

Personal Information

We collect information you provide directly to us, including:

  • Your name, email address, and phone number when you contact us
  • Business information and company details for analysis purposes
  • Financial documents and statements you submit for review
  • Communication preferences and feedback you share with us

Automatically Collected Information

Our systems automatically collect certain technical information:

  • IP address and general location information
  • Browser type, device information, and operating system
  • Pages you visit on our website and how long you stay
  • Referral sources and search terms that brought you to our site

2. How We Use Your Information

Your information serves specific purposes that directly benefit your experience with yzoradentiq's financial analysis services. We don't use your data for unnecessary purposes or share it carelessly.

We use your information primarily to deliver the financial analysis services you've requested and to communicate with you about your business needs.

  • Providing comprehensive financial statement analysis and insights
  • Responding to your enquiries and supporting your business decisions
  • Improving our analytical tools and service offerings
  • Sending you relevant updates about our services (with your consent)
  • Ensuring the security and proper functioning of our systems
  • Complying with Australian legal and regulatory requirements

We may also use aggregated, non-identifiable data to understand industry trends and improve our analytical capabilities. This helps us provide better insights to all our clients while maintaining individual privacy.

3. Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. Your financial data and business information remain confidential and are only shared in limited circumstances that serve your interests or meet legal requirements.

Service Providers

We may share information with trusted service providers who help us operate our business:

  • Cloud hosting services that store data securely in Australia
  • Email service providers for communication purposes
  • Payment processors for billing and transaction management
  • Professional advisors including lawyers and accountants

These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law or to protect our legitimate interests:

  • Compliance with court orders, subpoenas, or regulatory requests
  • Protection against fraud, security threats, or illegal activities
  • Enforcement of our terms of service or other agreements
  • Protection of rights, property, or safety of our clients or staff

4. Data Security and Protection

Protecting your financial information is fundamental to our business. We implement multiple layers of security to safeguard your data against unauthorised access, alteration, or destruction.

Security Measure Implementation
Encryption SSL/TLS encryption for all data transmission
Access Controls Role-based access with multi-factor authentication
Data Storage Secure Australian data centres with physical security
Monitoring 24/7 security monitoring and intrusion detection

Our team receives regular security training, and we conduct periodic security assessments to identify and address potential vulnerabilities. However, no internet-based system can guarantee 100% security, so we encourage you to protect your login credentials and contact us immediately if you notice any suspicious activity.

5. Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and provide straightforward ways to exercise them.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll respond to your request within 30 days and provide the information in a clear, understandable format.

Data Portability and Deletion

You can request a copy of your data in a portable format or ask us to delete your personal information. Some information may need to be retained for legal or business purposes, but we'll delete what we can and explain any limitations.

To exercise any of these rights, simply contact us at help@yzoradentiq.com or call +61 7 4153 1963. We'll verify your identity and process your request promptly.

  • Request access to your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Object to certain types of data processing
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Australian Privacy Commissioner

6. Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

Business Records

Financial analysis reports and related business communications are typically retained for seven years to comply with Australian tax and business record requirements.

Technical Data

Website analytics and technical logs are usually kept for 12-24 months for security and service improvement purposes, then automatically deleted.

When retention periods expire, we securely delete or anonymise your information. If you close your account or stop using our services, we'll delete your personal information according to these timelines unless legal requirements mandate longer retention.

7. International Data Transfers

Your information is primarily processed and stored within Australia. However, some of our service providers may process data in other countries with adequate privacy protections.

When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Transfers only to countries with adequate privacy protections
  • Contractual commitments from service providers to protect your data
  • Regular audits of international service providers
  • Compliance with Australian Privacy Principles for overseas transfers

You can request details about any international transfers of your personal information by contacting our privacy team.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how our services are used. Most cookies we use are essential for basic website functionality.

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

  • Session cookies that maintain your login status
  • Security cookies that protect against fraudulent activity
  • Preference cookies that remember your settings

Analytics Cookies

We use analytics cookies to understand website usage and improve our services. These cookies collect aggregated information about page views, user journeys, and technical performance.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use cookies for intrusive advertising or tracking across other websites.

9. Changes to This Policy

Privacy laws and business practices evolve, so we may update this policy periodically. We'll notify you of significant changes through email or prominent website notices.

Minor updates that don't materially affect your rights may be made without specific notification, but we'll always update the "Last Modified" date at the top of this policy.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

If you disagree with any changes to this policy, you can close your account or stop using our services. Continued use after policy updates indicates your acceptance of the revised terms.

Privacy Questions or Concerns?

We're here to help with any privacy-related questions or concerns. Our team takes privacy seriously and will respond to your enquiries promptly.

Email: help@yzoradentiq.com

Phone: +61 7 4153 1963

Address: Unit 414/2 Greenslopes St, Manunda QLD 4870, Australia

For formal privacy complaints, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au